HomeServicesCloud Foundry Support

Cloud Foundry Support

If your Cloud Foundry or VMware Tanzu Application Service (formerly Pivotal Cloud Foundry) clusters host production workloads or mission-critical environments, avoidance of outages and performance issues must be high on your priority list. Providing bug fixing, maintenance upgrades, and all-round technical assistance, Altoros’s professional Cloud Foundry support team brings you as close as a filed request away to enjoying smooth operation of the platform, apps, and services.

Cloud Foundry Support

Partnership competency

The robot aims at preventing and reducing the spread of infectious and harmful microorganisms by destroying.

Professional Cloud Foundry support with Altoros is

24/7 business continuity

24/7 business continuity

A team of engineers with in-depth understanding of all CF components will set up platform monitoring to detect and resolve possible issues before they affect your business, while maintenance and troubleshooting of CI/CD pipelines will allow us to promote continuous delivery of your product changes down the dev / QA / prod pipeline.

Data integrity in the face of disaster

Data integrity in the face of disaster

Full data replication between different data centers, including those located in different geographical regions, ensures that no piece of business-critical information is ever lost. With custom-fit backup/recovery solutions, Altoros’s team will make sure all your environments can be quickly reproduced in case of a disaster.

Zero disruption upgrade

Zero disruption upgrade

Each platform release brings valuable functionality and improvements your organization does not want to miss. Altoros’s engineers will ensure that your single- or multi-datacenter Cloud Foundry deployment, with all its platform components, service brokers, and BOSH-managed backing services, is relevant and up to date.

Services

Altoros’s services address a wide range of Tier 2 and Tier 3 support issues, including severe and complex ones that may require editing configuration files and/or source code, re-deploying components, and more:

  • Optimization of single-data-center deployments
  • Optimization of multiple data center deployments
  • Troubleshooting Cloud Foundry, service brokers, and runtimes
  • Troubleshooting BOSH and BOSH releases
  • Questions related to customer-specific deployments and network topologies

Pay-per-incident package

Coverage

Business hours

Interaction channel

Email & phone

Annual incidents

Unlimited

Response time

Within 1 Hour (business hours)

No upfont costs

Hourly Rate

You are just starting with Cloud Foundry and don’t call for enduring coverage, but want the comfort of knowing that any time you have an issue you can rely on an expert to solve it on a pay-per-incident basis.

Monthly subscription

Coverage

Business Hours (Local) or 24x7x365

Interaction channel

Email, Tickets, Phone

Annual incidents

Unlimited

Response time

Within 1 Hour

No upfont costs

Package based

You are using Cloud Foundry to accommodate mission-critical production workloads on a regular basis, and your support backing has to be decent, all-inclusive, and consistent.

The ticket submission workflow

01

File a support request

Phone / Email / Web

02

Initial processing

Based on the assigned severity level

03

Work with the customer

To instruct/get the required access rights

04

Escalation

From tier 2 to tier 3 (if required)

05

Resolution

Notification sent to the customer

How we work

Altoros Team

Cloud-Native Platform Engineer, BOSH Engineer, Software Engineer

Technology and domain experience equating to dozens of person-years of work:

more than 50 Cloud Foundry projects since 2013, contributors to 50+ OSS projects, expertise in distributed systems and NoSQL databases

Customer’s Team

Contact people (have full access to infrastructure and deployments)

Knowledge transfer and mentoring:

delivering training to teach the Customer’s team the basics of working with and managing deployed Cloud Foundry instances

Cloud Foundry Support Services

  • Tier 2 and 3 support
  • Guaranteed response time
  • Access to 20+ Cloud Foundry and BOSH experts

Teams that scale as you grow:

Altoros’s Cloud Foundry team has the capacity to not just grow as your support needs demand, but perform a range of tasks and services to expand, harden, fine-tune, or upgrade your Cloud Foundry deployment

Why Altoros

  • Altoros is a founding member of the Cloud Foundry Foundation and has been servicing CF users since 2013
  • Altoros had 100+ CF engagements for 50+ Fortune 500/Global 2000 customers
  • Some of the biggest deployments: 2000+ developers, 10000+ applications, 50+ foundations
  • Altoros offers a combination of platform enablement, systems integration, and cloud-native software development
  • Altoros is not only a services but also a training provider. Altoros has trained hundreds of developers for some customers and employs a unique training approach that includes classroom training, mentoring, and code review
  • Our partners trust us serving their customers in various capacities including: strategic planning, platform ownership and driving its adoption, product management, technical leadership, solution architecture, site reliability engineering

Altoros is an active member of the Cloud Foundry community

Altoros is a Silver member of the Cloud Foundry Foundation since 2014, and also a strategic partner of VMware Tanzu (formerly Pivotal) — a provider of the leading commercial distribution of Cloud Foundry.

At Spring One 2019 conference Altoros was recognized by VMware Tanzu (formerly Pivotal) as a partner of the year in the category “Customer collaboration” in the America.

s brand logo cf
s brand pivotal
s brand pivotal

Altoros empowered 50+ Fortune 500/Global 2000 companies

s brand huawei
s brand sap
s brand american-airlines
s brand boeing
s brand emc2
s brand t-mobile

Contact us

Ryan Meharg

Ryan Meharg

Cloud Solutions Architect

ryan.m@altoros.com650 265-2266

4900 Hopyard Rd. Suite 100 Pleasanton, CA 94588