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VMware Tanzu Application Service - Professional Support

VMware Tanzu Application Service is a modern application platform for enterprises that want to continuously deliver and run microservices securely at scale both on-premises and across clouds.

Modern applications need to run on modernized infrastructure that provides the automation, security, and scalability to respond to external disruptions and the rapidly changing needs of your customers. This is where VMware and Altoros can help.

At Altoros, we provide services to address issues of any complexity before they affect your business. Our engineers configure monitoring and alerting to detect problems, deliver timely backups, ensure disaster recovery, as well as patch your deployment for security and regular updates.

VMware Tanzu Application Service - Professional Support
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What are the benefits of Tanzu Application Service?

Tanzu Application Service provides application development teams an automated path to production for custom code, and a secure, highly available runtime that scales to support the most demanding operations teams.

Speed

Speed

Tanzu Application Service enables rapid time to value for your custom code by managing everything else for you.

Scalability

Scalability

Tanzu Application Service uses Cloud Foundry BOSH to help deliver enterprise SLAs as the business grows.

Secure by default

Secure by default

Tanzu Application Service is highly automated and improves the security posture across the application portfolio, dramatically lowering risks posed by manual processes.

Partnership competency

VMware Master Services Competency

VMware Tanzu

Professional Services Delivery partner
VMware Tanzu Professional Services Delivery partner with Modern Application Platform (MAP) Solution Competency

How you benefit from our Support Services

A stable platform: consistent quality, fewer issues

A stable platform: consistent quality, fewer issues

Get a stable, enterprise-grade, and easy-to-use Tanzu Application Service platform.

Better control and visibility of network traffic

Better control and visibility of network traffic

Establish control and transparency across all the stages of the development life cycle and implement changes on demand.

Enhanced security

Enhanced security

Using a unified configuration for all environments allows companies to replace manual health checks with automated vulnerability scanning and eliminate any security issues at the early stages.

Lower operational costs

Lower operational costs

Minimize time spent on maintenance, properly allocate infrastructure resources, and enable autoscaling.

Faster deployments

Faster deployments

Zero-downtime updates without losing business-critical data.

Practical knowledge of how to operate Tanzu’s full suite of integrated tools

Practical knowledge of how to operate Tanzu’s full suite of integrated tools

Get a full understanding of how to operate applications, manage the network traffic, as well as use logging and monitoring tools to identify issues with Tanzu Application Service.

TAS Support Package

The “8x5/24x7” Plan

8x5/24x7 remote support with sufficient SLAs for production and non-production environments

Reliable and highly performant Tanzu Application Service configuration based on customer’s requirements

Proactive monitoring and maintenance, as well as timely delivery of upgrades

Regular evaluation and monthly check-ins to address arising issues

VMware Tanzu-certified engineers with profound knowledge of implementation best practices

The ticket submission workflow

01

File a support request

Phone / Email / Web

02

Initial processing

Based on the assigned severity level

03

Work with the customer

To provide guidance/instruction and/or obtain the required systems access for independent support

04

Escalation

From tier 2 to tier 3 (if required)

05

Resolution

Notification sent to the customer

Explore the latest VMware Tanzu-based projects

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Contact us

Ryan Meharg

Ryan Meharg

Cloud Solutions Architect

ryan.m@altoros.com650 265-2266

4900 Hopyard Rd. Suite 100 Pleasanton, CA 94588