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Professional Support for VMware Tanzu Application Service

VMware Tanzu Application Service enables enterprises to continuously deliver and securely run containerized apps both on premises and across clouds. Tanzu Application Service is designed to automate mundane deployment tasks and has all the necessary tooling to enable security, high availability, elastic scalability, load balancing, etc.

At Altoros, we provide support around VMware Tanzu Application Service to address issues of any complexity before they affect your business. Our engineers implement monitoring and alerting tooling, deliver timely backups, ensure disaster recovery, as well as patch your deployment for security and regular updates.

Professional Support for VMware Tanzu Application Service
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Why companies need cloud platform support

With the rapid development of cloud-native technologies, it is crucial to ensure timely system upgrades to eliminate security vulnerabilities, technical debt, and compatibility issues with third-party solutions. Our services involve:

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Updating older API versions, enforcing security, and enabling access to the latest features of Tanzu Application Service

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Keeping Kubernetes and the underlying technologies up to date, preventing technical debt and achieving ease of maintenance

We offer cloud platform support to companies

  • 01Looking to outsource management and troubleshooting of a Kubernetes deployment
  • 02Seeking additional expertise to expand or upskill the in-house team
  • 03Running Tanzu Application Service and encountering issues around:
    • limited default functionality
    • compatibility with third-party services
    • an outdated technology stack
    • slow support services by a cloud provider
  • 04Searching for long-term platform support services with flexible pricing
  • 05Requiring a money-back guarantee
  • 06Looking for assistance in compliance management
  • 07Willing to hire experienced Kubernetes engineers without overhead on recruitment

How you benefit from VMware Tanzu support services

Reliability

Reliability

To achieve enterprise-grade availability and fault tolerance of your deployment in accordance with service-level agreements (SLAs).

Instant monitoring

Instant monitoring

Enable greater transparency into resource utilization, performance, etc., and execute regular system health checks and early detect potential issues.

Enhanced security

Enhanced security

Automate vulnerability scanning and implement role-based access control, multifactor authentication, encryption, and other security measures to comply with cloud-native best practices.

Lower operational costs

Lower operational costs

Minimize operational delays and infrastructure costs by properly allocating resources, automating routine deployment tasks, and enabling autoscaling.

Automation

Automation

Build continuous integration/delivery pipelines to spare the need for manual provisioning and configuration.

Knowledge sharing

Knowledge sharing

Learn how to operate Tanzu Application Service in production and efficiently utilize the available tooling, as well as obtain best practices to address any arising issues before they affect business processes.

We provide

Migration to Tanzu Application Service

Migration to Tanzu Application Service

Migration from VMware Tanzu Application Service to VMware Tanzu Application Platform

Migration from VMware Tanzu Application Service to VMware Tanzu Application Platform

A pool of Tanzu Application Service engineers to address Day 1/Day 2 tasks

A pool of Tanzu Application Service engineers to address Day 1/Day 2 tasks

Support for Tanzu Application Service across multiple clouds

Support for Tanzu Application Service across multiple clouds

CI/CD implementation

CI/CD implementation

Automated provisioning with infrastructure-as-code tools, such as Terraform

Automated provisioning with infrastructure-as-code tools, such as Terraform

Integration of logging/monitoring tooling

Integration of logging/monitoring tooling

Thorough analysis of infrastructure and incident alerting

Thorough analysis of infrastructure and incident alerting

Custom hands-on Kubernetes training

Custom hands-on Kubernetes training

Expertise around VMware Tanzu Application Service, VMware Tanzu Kubernetes Grid, and VMware Tanzu Developer Center

Expertise around VMware Tanzu Application Service, VMware Tanzu Kubernetes Grid, and VMware Tanzu Developer Center

What enterprises get with Altoros

A reliable pool of Kubernetes engineers to support Day 1/Day 2 operations
A reliable pool of Kubernetes engineers to support Day 1/Day 2 operations
Onboarding within 72 hours
Onboarding within 72 hours
Regular maintenance to keep the platform resilient and secure
Regular maintenance to keep the platform resilient and secure
Consulting around architecture and workflow optimizations
Consulting around architecture and workflow optimizations
Emergency assistance for critical issues
Emergency assistance for critical issues
Coordination with the in-house team
Coordination with the in-house team
Business review meetings held quarterly and annually
Business review meetings held quarterly and annually
Affordable service
Affordable service

Tanzu Application Service support package

8x5/24x7 plan

8x5/24x7 remote support with SLAs for production and nonproduction environments

Properly configured VMware Tanzu Application Service in accordance with customer needs

Proactive monitoring and maintenance, as well as timely upgrades

Monthly audits of deployments as part of preventative maintenance routine

VMware Tanzu–certified engineers with profound knowledge of cloud-native best practices

The ticket submission workflow

01

File a support request

Phone / Email / Web

02

Initial processing

Based on the assigned severity level

03

Work with the customer

To provide guidance/instruction and/or obtain the required systems access for independent support

04

Escalation

From tier 2 to tier 3 (if required)

05

Resolution

Notification sent to the customer

A professional team of engineers

You do not need to train the in-house team around maintenance and support tasks. Our experts are ready to step in immediately to address any arising issues. Rely on platform support services at Altoros to ensure that your Kubernetes deployment is stable and highly available.

24/7 service delivery

Weekly reviews of a Kubernetes deployment

Monthly reviews of IaC and CI/CD pipelines

Instant monitoring and smoke testing

Incident logging and classification

KPIs to measure support team performance

The frequency of smoke and CRUD tests to validate system’s uptime

The time spent to update Kubernetes clusters

The ability to stick to capacity specifications of a Kubernetes cluster, monitoring such metrics as resource saturation, resource utilization, memory limits, etc.

Call center’s average waiting time

A rating of an engineer handling an incident

A rating of management/coordination work

Adherence to SLAs

  • Updating Kubernetes clusters to the latest API version
  • Ensuring high availability (95%–99,9%)

Services on demand

  • Architecture assessment
  • An implementation roadmap for Kubernetes distributions (VMware Tanzu Application Service, Microsoft Azure Kubernetes Service, Amazon Elastic Kubernetes Service, etc.)
  • Custom software development

Satisfaction guarantee

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01

We take immediate action or offer a money-back guarantee (1 month) in case you are not satisfied with the services around incident management.

02

We take immediate action or offer a money-back guarantee (1 month) in case incidents were handled unprofessionally.

03

Our engineers strictly adhere to service-level agreements, ensuring all the requirements are met.

Explore the latest VMware Tanzu-based projects

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Contact us

Ryan Meharg

Ryan Meharg

Technical Director

ryan.m@altoros.com650 265-2266

4900 Hopyard Rd. Suite 100 Pleasanton, CA 94588