If your Cloud Foundry or VMware Tanzu Application Service (formerly Pivotal Cloud Foundry) clusters host production workloads or mission-critical environments, avoidance of outages and performance issues must be high on your priority list. Providing bug fixing, maintenance upgrades, and all-round technical assistance, Altoros’s professional Cloud Foundry support team brings you as close as a filed request away to enjoying smooth operation of the platform, apps, and services.
A team of engineers with in-depth understanding of all CF components will set up platform monitoring to detect and resolve possible issues before they affect your business, while maintenance and troubleshooting of CI/CD pipelines will allow us to promote continuous delivery of your product changes down the dev / QA / prod pipeline.
Full data replication between different data centers, including those located in different geographical regions, ensures that no piece of business-critical information is ever lost. With custom-fit backup/recovery solutions, Altoros’s team will make sure all your environments can be quickly reproduced in case of a disaster.
Each platform release brings valuable functionality and improvements your organization does not want to miss. Altoros’s engineers will ensure that your single- or multi-datacenter Cloud Foundry deployment, with all its platform components, service brokers, and BOSH-managed backing services, is relevant and up to date.
Altoros’s services address a wide range of Tier 2 and Tier 3 support issues, including severe and complex ones that may require editing configuration files and/or source code, re-deploying components, and more:
Coverage
Business hours
Interaction channel
Email & phone
Annual incidents
Unlimited
Response time
Within 1 Hour (business hours)
No upfont costs
Hourly Rate
You are just starting with Cloud Foundry and don’t call for enduring coverage, but want the comfort of knowing that any time you have an issue you can rely on an expert to solve it on a pay-per-incident basis.
Coverage
Business Hours (Local) or 24x7x365
Interaction channel
Email, Tickets, Phone
Annual incidents
Unlimited
Response time
Within 1 Hour
No upfont costs
Package based
You are using Cloud Foundry to accommodate mission-critical production workloads on a regular basis, and your support backing has to be decent, all-inclusive, and consistent.
Phone / Email / Web
Based on the assigned severity level
To instruct/get the required access rights
From tier 2 to tier 3 (if required)
Notification sent to the customer
Altoros is a Silver member of the Cloud Foundry Foundation since 2014, and also a strategic partner of VMware Tanzu (formerly Pivotal) — a provider of the leading commercial distribution of Cloud Foundry.
At Spring One 2019 conference Altoros was recognized by VMware Tanzu (formerly Pivotal) as a partner of the year in the category “Customer collaboration” in the America.
Damian Castelli
Chief Delivery Officer
d.castelli@altoros.com617 841-21214900 Hopyard Rd. Suite 100 Pleasanton, CA 94588
