Why companies need cloud platform support

With the rapid development of cloud-native technologies, it is crucial to ensure timely system upgrades to eliminate security vulnerabilities, technical debt, and compatibility issues with third-party solutions. Our services involve:

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Delivering updates for older API versions, enforcing security, and enabling access to the latest features of a cloud platform

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Keeping Kubernetes and the underlying technologies up to date, preventing technical debt and achieving ease of maintenance

We offer cloud platform support to companies

  • 01Looking to outsource management and troubleshooting of a Kubernetes deployment;
  • 02Seeking additional expertise to expand or upskill the in-house team;
  • 03Running a vendor platform and encountering issues around:
    • limited default functionality;
    • outdated technology stack;
    • compatibility with third-party services;
    • slow or unresponsive cloud provider support;
  • 04Searching for long-term platform support services with flexible pricing;
  • 05Requiring a money-back guarantee;
  • 06Looking for assistance in compliance management;
  • 07Willing to hire experienced Kubernetes engineers without spending time and resources on recruitment;

Benefits we bring

Maintain a stable and secure environment while saving time on repetitive manual tasks with Istio enterprise-grade support by Altoros. With regular knowledge sharing, we help customer teams to manage mission-critical apps on top of Kubernetes and provide all the necessary tooling to efficiently fix any arising issues. Our certified experts will be ready to step in whenever you need assistance or guidance.

Lower costs and fewer operational delays

Lower costs and fewer operational delays

Minimize operational delays and infrastructure costs by automating deployment tasks and workflows. Take advantage of Istio support to further optimize network management of microservices-based apps.

App development in focus

App development in focus

Platform support services at Altoros enable customer teams to develop and deploy new features, thus saving time on managing complex cloud infrastructures.

Shorter time to market

Shorter time to market

Accelerate release cycles by building continuous integration/delivery (CI/CD) pipelines to eliminate the need for manual provisioning and configuration.

High availability of mission-critical apps

High availability of mission-critical apps

Do not let downtime affect revenue streams—deliver an unparalleled user experience thanks to a highly available cloud infrastructure, 24/7 monitoring, and automated data recovery.

Kubernetes support during the US business hours

Kubernetes support during the US business hours

Providing 8/5 and 24/7 Kubernetes platform support aligned with the US business hours, we ensure uninterrupted service delivery.

Always in touch

Always in touch

Contact us via a Slack channel. Just ask a question, and the platform support specialists at Altoros will be there to answer it in no time!

What we offer

Delivering platform consulting and sharing best practices of implementing Kubernetes

Delivering platform consulting and sharing best practices of implementing Kubernetes

Providing cloud-native support services to manage a Kubernetes deployment

Providing cloud-native support services to manage a Kubernetes deployment

Ensuring environments are stable and ready for deployment

Ensuring environments are stable and ready for deployment

Guaranteeing day-to-day engineer support for operational tasks around upgrades, backups, load balancing, bug fixing, etc.

Guaranteeing day-to-day engineer support for operational tasks around upgrades, backups, load balancing, bug fixing, etc.

Facilitating the integration of platform components, implementing message brokers, and configuring monitoring/logging

Facilitating the integration of platform components, implementing message brokers, and configuring monitoring/logging

Tracking key performance indicators to ensure that service-level agreements are met, keeping resource utilization within limits

Tracking key performance indicators to ensure that service-level agreements are met, keeping resource utilization within limits

Analyzing the root cause of an issue, enabling quick troubleshooting, and elaborating a risk mitigation strategy

Analyzing the root cause of an issue, enabling quick troubleshooting, and elaborating a risk mitigation strategy

Enjoy professional Kubernetes support from our world-class team of Kubernetes experts!

Business hours support plans (8 AM to 5 PM)

Phone a friend

Up to 24 hours of cloud-native support per month.
24 hours per month in total.

  • For organizations that only need the “Tier 3” support.
  • Our platform support specialists identify and eliminate any issues that affect your system, ensuring uninterrupted operation.
  • We work with your Platform-as-a-Service provider to resolve any major issues.
A monthly fee:

$9,000

Partner I

Up to 32 hours of emergency support per month, as well as 2 hours of management coordination.
34 hours per month in total.

  • For organizations looking to outsource hiring, management, and Day 2 operations
  • Two hours of management coordination include:
  • Assessment of the system’s current state and roadmap preparation to address your business needs
  • Guidance on scaling the existing systems, rolling out new features, load balancing traffic-intensive services, etc.
A monthly fee:

$12,000

Partner II

Up to 32 hours of emergency support per month, as well as 1 hour of virtual CTO assistance, 2 hours of architecture assessment, and 4 hours of management coordination.
39 hours per month in total.

  • For organizations looking to outsource hiring, management, and Day 2 operations.
  • 4 hours of management coordination include:
  • Assessment of the system’s current state and roadmap preparation to address your business needs
  • Guidance on scaling the existing systems, rolling out new features, load balancing traffic-intensive services, etc.
A monthly fee:

$15,000

What enterprises get with Altoros

  • A reliable pool of Kubernetes engineers to support Day 1/Day 2 operations
  • Onboarding within 72 hours
  • Regular maintenance to keep the platform resilient and secure
  • Consulting around architecture and workflow optimizations
  • Istio enterprise-grade support
  • Emergency assistance for critical issues
  • Coordination with the in-house team
  • Business review meetings held quarterly and annually
  • Affordable service

A professional team of engineers

You do not need to train the in-house team around maintenance and support tasks. Our experts are ready to step in immediately to address any arising issues. Rely on platform support services at Altoros to ensure that your Kubernetes deployment is stable and highly available.

24/7 service delivery

Weekly reviews of a Kubernetes deployment

Monthly reviews of IaC and CI/CD pipelines

Instant monitoring and smoke testing

Incident logging and classification

KPIs to measure support team performance

The frequency of smoke and CRUD tests to validate system’s uptime

The time spent to update Kubernetes clusters

The ability to stick to capacity specifications of a Kubernetes cluster, monitoring such metrics as resource saturation, resource utilization, memory limits, etc.

Call center’s average waiting time

A rating of an engineer handling an incident

A rating of management/coordination work

Adherence to SLAs

  • Updating Kubernetes clusters to the latest API version
  • Ensuring high availability (95%–99,9%)

Services on demand

  • Architecture assessment
  • An implementation roadmap for Kubernetes distributions (VMware Tanzu Application Service, Microsoft Azure Kubernetes Service, Amazon Elastic Kubernetes Service, etc.)
  • Custom software development

Altoros empowered 50+ Fortune 500/Global 2000 companies

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s brand t-mobile

Satisfaction guarantee

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01

We take immediate action or offer a money-back guarantee (1 month) in case you are not satisfied with the services around incident management.

02

We take immediate action or offer a money-back guarantee (1 month) in case incidents were handled unprofessionally.

03

Our engineers strictly adhere to service-level agreements (SLAs), ensuring all the requirements are met.

Our recent projects

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Contact us

Ryan Meharg

Ryan Meharg

Cloud Solutions Architect

ryan.m@altoros.com650 265-2266

4900 Hopyard Rd. Suite 100 Pleasanton, CA 94588