Why companies need cloud platform support

With the rapid development of cloud-native technologies, it is crucial to ensure timely system upgrades to eliminate security vulnerabilities, technical debt, and compatibility issues with third-party solutions. Our services involve:

  • Delivering updates for older API versions, enforcing security, and enabling access to the latest features of a cloud platform
  • Keeping Kubernetes and the underlying technologies up to date, preventing technical debt and achieving ease of maintenance

We offer cloud platform support to companies

  • Looking to outsource management and troubleshooting of a Kubernetes deployment
  • Seeking additional expertise to expand or upskill the in-house team
  • Running a vendor platform and encountering issues around:
    • limited default functionality
    • compatibility with third-party services
    • outdated technology stack
    • slow or unresponsive cloud provider support
  • Searching for long-term platform support services with flexible pricing
  • Requiring a money-back guarantee
  • Looking for assistance in compliance management
  • Willing to hire experienced Kubernetes engineers without spending time and resources on recruitment

What we offer

1
Delivering platform consulting and sharing best practices of implementing Kubernetes
2
Providing cloud-native support services to manage a Kubernetes deployment
3
Ensuring environments are stable and ready for deployment
4
Guaranteeing day-to-day engineer support for operational tasks around upgrades, backups, load balancing, bug fixing, etc.
5
Facilitating the integration of platform components, implementing message brokers, and configuring monitoring/logging
6
Tracking key performance indicators to ensure that service-level agreements are met, keeping resource utilization within limits
7
Analyzing the root cause of an issue, enabling quick troubleshooting, and elaborating a risk mitigation strategy

Why choose Altoros as a platform support services provider

01

Automated provisioning with Infrastructure-as-Code tools, such as Terraform

02

A performant, highly available, compliant platform

03

Immediate access to qualified platform support specialists

04

Complete coordination with the in-house team

05

Thorough analysis of the infrastructure and proactive incident alerts

06

Continuous system audits and detailed reports

07

Istio implementation and support

08

Consulting and enterprise platform support in a single package

09

Quarterly business review meetings and annual visits

10

Fast onboarding: engineers start working within 72 hours of contract signing

11

A team of professionals that scales on demand according to business needs

Enjoy professional Kubernetes support from our world-class team of Kubernetes experts!

Business hours support plans (8 AM to 5 PM)

Phone a friend

Up to 24 hours of cloud-native support per month.
24 hours per month in total.

  • For organizations that only need the “Tier 3” support.
  • Our platform support specialists identify and eliminate any issues that affect your system, ensuring uninterrupted operation.
  • We work with your Platform-as-a-Service provider to resolve any major issues.
A monthly fee:

$9,000

Partner I

Up to 32 hours of emergency support per month, as well as 2 hours of management coordination.
34 hours per month in total.

  • For organizations looking to outsource hiring, management, and Day 2 operations
  • Two hours of management coordination include:
  • Assessment of the system’s current state and roadmap preparation to address your business needs
  • Guidance on scaling the existing systems, rolling out new features, load balancing traffic-intensive services, etc.
A monthly fee:

$12,000

Partner II

Up to 32 hours of emergency support per month, as well as 1 hour of virtual CTO assistance, 2 hours of architecture assessment, and 4 hours of management coordination.
39 hours per month in total.

  • For organizations looking to outsource hiring, management, and Day 2 operations.
  • 4 hours of management coordination include:
  • Assessment of the system’s current state and roadmap preparation to address your business needs
  • Guidance on scaling the existing systems, rolling out new features, load balancing traffic-intensive services, etc.
A monthly fee:

$15,000

What enterprises get with Altoros

  • A reliable pool of Kubernetes engineers to support Day 1/Day 2 operations
  • Regular maintenance to keep the platform resilient and secure
  • Istio enterprise-grade support
  • Emergency assistance for critical issues
  • Smooth integration with the existing customer processes
  • Consulting around architecture and workflow optimizations
  • A money-back guarantee
  • Easier communication with cloud provider support teams
  • Affordable service

Altoros empowered 50+ Fortune 500/Global 2000 companies

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s brand sap
s brand american-airlines
s brand boeing
s brand emc2
s brand t-mobile

Satisfaction guarantee

  • We employ industry best practices and methodologies field-tested during years of designing robust solutions for F500 and G2000 companies.
  • Our engineers strictly adhere to service-level agreements, ensuring all the requirements are met.
  • We offer a money-back guarantee in case you are not satisfied with the result.

Our recent projects

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Contact us

Ryan Meharg

Ryan Meharg

Cloud Solutions Architect

ryan.m@altoros.com650 265-2266

4900 Hopyard Rd. Suite 100 Pleasanton, CA 94588