Years in development
Global 2000 organizations as customers
Successfully implemented projects
Offices worldwide

Business Outcomes

You get

You get

  • A stable service mesh: consistent quality, fewer issues
  • Better control and visibility of network traffic
  • Enhanced security
  • Lower operational costs
  • Faster deployments
  • Practical knowledge of how to operate Istio’s full suite of integrated tools
Thanks to

Thanks to

  • 8x5/24x7 remote support with sufficient SLAs for production and non-production environments
  • Reliable and highly performant Istio configuration based on customer’s requirements
  • Proactive monitoring and maintenance, as well as timely delivery of upgrades
  • Regular evaluation and monthly check-ins to address arising issues
  • Istio-certified engineers with profound knowledge of implementation best practices
Detect possible issues before they affect your business with complex Istio support tailored specifically to your needs!

Istio support services at Altoros

Get a complex understanding of working with Istio—from making service mesh compatible with your existing stack to ongoing training for your team.

  • Customer’s issue categorization and analysis, support coverage, and task resolution
  • Evaluating customer’s requirements and designing a roadmap for Istio implementation based on the methodology field-tested on Global 2000 companies
  • Managed Istio installation, configuration, and integration with logging, monitoring, alerting, and tracing tools
  • Istio security customization with policy engine and a web application firewall
  • Security policy creation, assessment, and audit
  • Ongoing Istio training, support, and maintenance

Kubernetes Support packages

The ‘Business Hours Light’ Plan

40 hours of activities included during business hours (9 a.m. to 5 p.m. PT)

A monthly fee:


with annual subscription

The ‘Business Hours Medium’ Plan

80 hours of activities included during business hours (9 a.m. to 5 p.m. PT)

A monthly fee:


with annual subscription

The ‘24x7x365’ Plan

80 hours of activities included during business days and holidays (24x7)

A monthly fee:


with annual subscription

Constant support

Ensure timely updates of Istio services, as well as regular monitoring and alerting to achieve your business goals without any issues.

  • Architecture Reviews: Quarterly
  • Upgrades: Quarterly
  • Updates/Patches: Every 2 weeks unless security patches warrants earlier update
  • Monitoring: Weekly evaluation of recorded metrics
  • Alerting Evaluations: Dependent on alert severity
  • Report on Key Performance Indicators and take appropriate action to ensure high utilization and SLAs are met

The ticket submission workflow


File a support request

Phone / Email / Web


Initial processing

Based on the assigned severity level


Work with the customer

To provide guidance/instruction and/or obtain the required systems access for independent support



From tier 2 to tier 3 (if required)



Notification sent to the customer

Altoros empowered 50+ Fortune 500/Global 2000 companies


Contact us

Ryan Meharg

Ryan Meharg

Technical Director

ryan.m@altoros.com650 265-2266

4900 Hopyard Rd. Suite 100 Pleasanton, CA 94588