20+
Years in development
50+
Global 2000 organizations as customers
750+
Satisfied customers
7
Offices globally

Professional Kubernetes Support with Altoros

24/7 Business support

24/7 Business support

A team of engineers with in-depth understanding of all Kubernetes components will set up monitoring to detect possible issues before they affect your business. By maintaining and troubleshooting CI/CD pipelines, you will achieve continuous delivery of product updates across dev/QA/prod environments.

Data integrity in the face of disaster

Data integrity in the face of disaster

Full data replication between different datacenters, including those located in different geographical regions, ensures that no piece of business-critical information is ever lost. With custom-fit backup/recovery solutions, the team at Altoros will make sure all your environments can be quickly reproduced in case of a disaster.

Zero disruption upgrade

Zero disruption upgrade

Each platform release brings valuable functionality and improvements your organization does not want to miss. Engineers at Altoros will ensure that your single- or multi-datacenter deployment is relevant and up-to-date and will help achieve zero-downtime updates without breaking or losing a single in-flight request.

Kubernetes support subscriptions cover your entire cluster. This includes assisting with issues and configurations in public and private clouds (GKE, AWS, Azure, IBM Cloud, etc.), and critical tooling, such as monitoring, DNS services, proxy servers, etc.

Services

Altoros’ services address a wide range of Tier 2 and Tier 3 support issues, including severe and complex problems that may require editing configuration files and/or a source code, or redeploying components:

  • Optimization of single-datacenter and multi-datacenter deployments
  • Configuration of persistent storage and networking on a large scale
  • Installation and maintenance of monitoring to detect possible issues before they affect the business
  • Custom-fit backup/recovery solutions and integration
  • Patching of both applications and Kubernetes for security, and regular updates
  • Stay up-to-date with the rapid releases of Kubernetes

Kubernetes Support packages

Monthly subscription

Coverage

Business Hours (Local) or 24x7x365

Interaction channel

Email, Tickets, Phone

Annual incidents

Unlimited

Response time

Within one hour

No upfont costs

Package-based

Designed specifically for mission-critical environments, our Professional subscription includes enterprise support for your Kubernetes cluster by phone, web, and e-mail, with guaranteed response times from our engineering and support teams.

The ticket submission workflow

01

File a support request

Phone / Email / Web

02

Initial processing

Based on the assigned severity level

03

Work with the customer

To provide guidance/instruction and/or obtain the required systems access for independent support

04

Escalation

From tier 2 to tier 3 (if required)

05

Resolution

Notification sent to the customer

Altoros empowered 50+ Fortune 500/Global 2000 companies

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s brand american-airlines
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s brand emc2
s brand t-mobile

Explore the latest Kubernetes based projects

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Contact us

Let’s Talk

Ryan Meharg

Ryan Meharg

Cloud Solutions Architect

ryan.m@altoros.com650 265-2266

4900 Hopyard Rd. Suite 100 Pleasanton, CA 94588