Professional Kubernetes Support with Altoros

24/7 Business support

24/7 Business support

A team of engineers with in-depth understanding of all Kubernetes components will set up monitoring to detect possible issues before they affect your business. By maintaining and troubleshooting CI/CD pipelines, you will achieve continuous delivery of product updates across dev/QA/prod environments.

Data integrity in the face of disaster

Data integrity in the face of disaster

Full data replication between different datacenters, including those located in different geographical regions, ensures that no piece of business-critical information is ever lost. With custom-fit backup/recovery solutions, the team at Altoros will make sure all your environments can be quickly reproduced in case of a disaster.

Zero disruption upgrade

Zero disruption upgrade

Each platform release brings valuable functionality and improvements your organization does not want to miss. Engineers at Altoros will ensure that your single- or multi-datacenter deployment is relevant and up-to-date and will help achieve zero-downtime updates without breaking or losing a single in-flight request.

Kubernetes support subscriptions cover your entire cluster. This includes assisting with issues and configurations in public and private clouds (GKE, AWS, Azure, IBM Cloud, etc.), and critical tooling, such as monitoring, DNS services, proxy servers, etc.

Services

Altoros’ services address a wide range of Tier 2 and Tier 3 support issues, including severe and complex problems that may require editing configuration files and/or a source code, or redeploying components:

  • Optimization of single-datacenter and multi-datacenter deployments
  • Configuration of persistent storage and networking on a large scale
  • Installation and maintenance of monitoring to detect possible issues before they affect the business
  • Custom-fit backup/recovery solutions and integration
  • Patching of both applications and Kubernetes for security, and regular updates
  • Stay up-to-date with the rapid releases of Kubernetes

Kubernetes Support packages

Pay-per-incident package

Coverage

Business hours

Interaction channel

Email & Phone

Annual incidents

Unlimited

Response time

Within 1 hour (business hours)

No upfont costs

Rate per hour

If you’re using Kubernetes in a small environment (clusters with up to 120 nodes) and want the ease and peace of mind that comes with consistent and expert-led support, our pay-per-incident package may be just what you need.

Monthly subscription

Coverage

Business Hours (Local) or 24x7x365

Interaction channel

Email, Tickets, Phone

Annual incidents

Unlimited

Response time

Within one hour

No upfont costs

Package-based

Designed specifically for mission-critical environments, our Professional subscription includes enterprise support for your Kubernetes cluster by phone, web, and e-mail, with guaranteed response times from our engineering and support teams.

We work with Kubernetes on AWS, GCP, and on-premise

We have validated support for running open source and managed Kubernetes on AWS and GCP. We can also provide support teams for deployments on GKE and EKS. We are more than happy to work with customers who use other public clouds.

aws
google cloud platroform
azure
openstack

The ticket submission workflow

01

File a support request

Phone / Email / Web

02

Initial processing

Based on the assigned severity level

03

Work with the customer

To provide guidance/instruction and/or obtain the required systems access for independent support

04

Escalation

From tier 2 to tier 3 (if required)

05

Resolution

Notification sent to the customer

How we work

The team at Altoros

Platform Engineers (Kubernetes), DevOps Engineers, Software Engineers

Technology and domain experience equating to dozens of person-years of work:

100+ cloud-native software development projects since 2013, contributors to 50+ OSS projects, expertise in distributed systems and NoSQL databases.

Customer’s team

Development team (have full access to infrastructure and deployments)

Knowledge transfer and mentoring:

delivering training to teach the customer’s team the basics of working with and managing deployed Kubernetes instances.

Kubernetes Implementation Services

  • Adoption strategy and roadmap
  • Architecture design and enablement
  • Access to 20+ Kubernetes and Cloud Foundry experts

Teams that scale as you grow:

Kubernetes team at Altoros has the capacity to not just grow as your support needs demand, but perform a range of tasks and services to expand, harden, fine-tune, or upgrade your Kubernetes deployment.

Altoros empowered 50+ Fortune 500/Global 2000 companies

s brand huawei
s brand sap
s brand american-airlines
s brand boeing
s brand emc2
s brand t-mobile
Enjoy professional Kubernetes support from our world-class team of Kubernetes experts!

How far did you get in Kubernetes adoption?

  • Research
  • Experimentation
  • Proof of Concept
  • MVP
  • Kubernetes in Production

See Kubernetes consulting services and training programs we offer to help organizations to better understand necessary tasks, expected duration, and effort required for Kubernetes adoption.

See Kubernetes consulting services and training programs we offer to help organizations to better understand necessary tasks, expected duration, and effort required for Kubernetes adoption.

See Kubernetes implementation services and training programs we offer to assist organizations in designing Kubernetes architectures to benefit from and avoid hidden snags.

See our Kubernetes support, security, and CI/CD implementation services aimed at providing organizations with expert help to tackle Kubernetes deployment or day-to-day management issues.

See our Kubernetes support, security, and CI/CD implementation services aimed at providing organizations with expert help to tackle Kubernetes deployment or day-to-day management issues.

Contact us

Ryan Meharg

Ryan Meharg

Cloud Solutions Architect

ryan.m@altoros.com650 265-2266

830 Stewart Dr., Suite 119 Sunnyvale, CA 94085