Kubernetes Professional Support

Get expert advice and enterprise-grade Kubernetes support for multi-cloud environments from our highly-skilled team of Kubernetes engineers!

Professional Kubernetes Support with Altoros

1
cloud automation
24/7 Business Support
A team of engineers with in-depth understanding of all Kubernetes components will set up monitoring to detect possible issues before they affect your business. By maintaining and troubleshooting CI/CD pipelines, you will achieve continuous delivery of product updates across dev/QA/prod environments.
2
data integrity
Data Integrity in the Face of Disaster
Full data replication between different datacenters, including those located in different geographical regions, ensures that no piece of business-critical information is ever lost. With custom-fit backup/recovery solutions, the team at Altoros will make sure all your environments can be quickly reproduced in case of a disaster.
3
upgrade
Zero Disruption Upgrade
Each platform release brings valuable functionality and improvements your organization does not want to miss. Engineers at Altoros will ensure that your single- or multi-datacenter deployment is relevant and up-to-date, as well as will help achieve zero-downtime updates without breaking or losing a single in-flight request.

What is covered?

kubernetes
kubernetes 2

Services

Altoros’ services address a wide range of Tier 2 and Tier 3 support issues, including severe and complex problems that may require editing configuration files and/or a source code, or redeploying components:

  • Optimization of single-datacenter and multi-datacenter deployments
  • Configuration of persistent storage and networking on a large scale
  • Installation and maintenance of monitoring to detect possible issues before they affect the business
  • Custom-fit backup/recovery solutions and integration
  • Patching of both applications and Kubernetes for security, as well as regular updates
  • Stay up-to-date with the rapid releases of Kubernetes

Kubernetes Support Packages

Pay-Per-Incident package
Сoverage
24x7x365
Interaction Channel
Email and Phone
Annual Incidents
Unlimited
Response Time
Within one hour (initial)
No Upfront Costs
Rate per hour

If you’re using Kubernetes in a small environment (clusters with up to 120 nodes) and want the ease and peace of mind that comes with consistent and expert-led support, our pay-per-incident package may be just what you need.

Contact for pricing
Monthly subscription
Сoverage
Business Hours (Local) or 24x7x365
Interaction Channel
Email, Tickets, Phone
Annual Incidents
Unlimited
Response Time
Within one hour
No Upfront Costs
Package-based

Designed specifically for mission-critical environments, our Professional subscription includes enterprise support for your Kubernetes cluster by phone, web, and e-mail, with guaranteed response times from our engineering and support teams.

Contact for pricing

We work with Kubernetes on AWS, GCP, and on-premise

We have validated support for running open source and managed Kubernetes on AWS and GCP. We can also provide support teams for deployments on GKE and EKS. We are more than happy to work with customers who use other public clouds.

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logo GCP
logo azure
openstack logo

The ticket submission workflow

1
File a support request
Phone / Email / Web
2
Initial processing
Based on the assigned severity level
3
Work with the customer
To provide guidance/instruction and/or obtain the required systems access for independent support
4
Escalation
From tier 2 to tier 3(if required)
5
Resolution
Notification sent to the customer

How we work

The team at Altoros
contact-us-graphic
Platform Engineers (Kubernetes),DevOps Engineers,Software Engineers

Technology and domain experience equating to dozens of person-years of work: 100+ cloud-native software development projects since 2013, contributors to 50+ OSS projects, expertise in distributed systems and NoSQL databases.

Kubernetes Implementation Services
  • Adoption strategy and roadmap
  • Architecture design and enablement
  • Access to 20+ Kubernetes and Cloud Foundry experts

Teams that scale as you grow:
Kubernetes team at Altoros has the capacity to not just grow as your support needs demand, but perform a range of tasks and services to expand, harden, fine-tune, or upgrade your Kubernetes deployment.

Customer’s Team
contact-us-graphic
Development team(have full access to infrastructure and deployments)

Knowledge transfer and mentoring: delivering training to teach the customer’s team the basics of working with and managing deployed Kubernetes instances.

Altoros empowered 50+ Fortune 500/Global 2000 companies

Enjoy professional Kubernetes support
from our world-class team of Kubernetes experts!

Contact for pricing
learning 2
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Contact us

Ryan Meharg

Ryan Meharg

Cloud Solutions Architect

Headquarters

location icon830 Stewart Dr., Suite 119Sunnyvale, CA 94085
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