<script type="IN/MemberProfile" data-id="http://www.linkedin.com/pub/jason-mckee/29/663/86b" data-format="hover"  data-text="Jason McKee" data-related="false"></script><script type="IN/MemberProfile" data-id="http://www.linkedin.com/pub/antonio-melo/6/53/631" data-format="hover"  data-text="Antonio Melo" data-related="false"></script><script type="IN/MemberProfile" data-id="http://www.linkedin.com/pub/jason-mckee/29/663/86b" data-format="hover"  data-text="Jason McKee" data-related="false"></script><script type="IN/MemberProfile" data-id="http://www.linkedin.com/pub/antonio-melo/6/53/631" data-format="hover"  data-text="Antonio Melo" data-related="false"></script><script type="IN/MemberProfile" data-id="http://www.linkedin.com/pub/jason-mckee/29/663/86b" data-format="hover"  data-text="Jason McKee" data-related="false"></script><script type="IN/MemberProfile" data-id="http://www.linkedin.com/pub/antonio-melo/6/53/631" data-format="hover"  data-text="Antonio Melo" data-related="false"></script>{"id":6899,"date":"2015-07-21T17:51:03","date_gmt":"2015-07-21T14:51:03","guid":{"rendered":"http:\/\/www.altoros.com\/blog\/?p=6899"},"modified":"2020-02-20T02:36:36","modified_gmt":"2020-02-19T23:36:36","slug":"humana-increases-response-10x-with-cloud-foundry","status":"publish","type":"post","link":"https:\/\/www.altoros.com\/blog\/humana-increases-response-10x-with-cloud-foundry\/","title":{"rendered":"Humana Increases Response 10x with Cloud Foundry"},"content":{"rendered":"<p>(<strong>Note:<\/strong> This use case is based on a presentation at the Cloud Foundry Summit 2015 in Santa Clara, CA by <!-- Linkedin Profile Badge: http:\/\/3doordigital.com\/wordpress\/plugins\/linkedin-profile-badge\/ -->\r\n<script type=\"IN\/MemberProfile\" data-id=\"http:\/\/www.linkedin.com\/pub\/jason-mckee\/29\/663\/86b\" data-format=\"hover\"  data-text=\"Jason McKee\" data-related=\"false\"><\/script> and <!-- Linkedin Profile Badge: http:\/\/3doordigital.com\/wordpress\/plugins\/linkedin-profile-badge\/ -->\r\n<script type=\"IN\/MemberProfile\" data-id=\"http:\/\/www.linkedin.com\/pub\/antonio-melo\/6\/53\/631\" data-format=\"hover\"  data-text=\"Antonio Melo\" data-related=\"false\"><\/script> from Humana.)<\/p>\n<p>Humana provides health insurance to more than 13 million people, from its headquarters in Louisville, KY. It is the highest-ranking firm in the Fortune 500 from its state (ranked 58 in 2015), and is now using Cloud Foundry as part of its Lean and Agile strategy to develop consumerized products and services.<\/p>\n<p>The company is moving its development efforts from a traditional, \u201cBig Big,\u201d waterfall approach to a lean and agile environment. \u201cThe existing development culture was rooted in decades of success,\u201d according to Humana\u2019s Antonio Melo, \u201cbut to lead in the 21st century we have to change.\u201d<\/p>\n<p>&nbsp;<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_79_2 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.altoros.com\/blog\/humana-increases-response-10x-with-cloud-foundry\/#Products_and_engagement\" >Products and engagement<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.altoros.com\/blog\/humana-increases-response-10x-with-cloud-foundry\/#Becoming_a_software_company\" >Becoming a software company<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.altoros.com\/blog\/humana-increases-response-10x-with-cloud-foundry\/#Related_videos\" >Related videos<\/a><\/li><\/ul><\/nav><\/div>\n<h3><span class=\"ez-toc-section\" id=\"Products_and_engagement\"><\/span>Products and engagement<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The Digital Experience Center, created in partnership with Pivotal Labs, lies at the core of the new efforts. An initial effort focused on migrating a comprehensive health and rewards program called HumanaVitality from desktop and laptop systems to mobile devices.<\/p>\n<p>Original engagement was a disappointing 3%. With the help of Cloud Foundry, an MVP (minimal viable product) for mobile devices was created in only <strong>two months<\/strong>. The program increased engagement by <strong>10 times<\/strong> to 30%, well in excess of a stated goal of 10% engagement. \u201cIt\u2019s the most popular mobile product we\u2019ve delivered,\u201d according to Humana\u2019s Jason McKee.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6902\" src=\"https:\/\/www.altoros.com\/blog\/wp-content\/uploads\/2015\/06\/humana-use-case-for-cloud-foundry-the-vitality-program.jpg\" alt=\"Humana use case for Cloud Foundry: The Vitality program\" width=\"650\" height=\"365\" \/><\/p>\n<p>The Vitality program rewards Humana customers for making healthy choices. Participants earn movie tickets, hotel stays, digital cameras, and other rewards, accumulating points for activities such as wearing a fitness device, completing a Health Assessment, getting a flu shot, and even completing events like a 5k or half-marathon.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6903\" src=\"https:\/\/www.altoros.com\/blog\/wp-content\/uploads\/2015\/06\/humana-use-case-for-cloud-foundry-vitality-project.jpg\" alt=\"Humana use case for Cloud Foundry: The Vitality project\" width=\"650\" height=\"365\" \/><\/p>\n<p>Humana has also created a conditioned management product focused on members with diabetes and heart problems, with a core API that\u2019s a Rails app located on an on-prem Cloud Foundry instance. A third initiative for iPhones and Apple Watches is known as Cue by Humana, and is open to everyone\u2014not just Humana customers. It reminds people\u2014cues them\u2014to do simple things like stay hydrated, move around, and do other small things on a journey to stay healthy.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Becoming_a_software_company\"><\/span>Becoming a software company<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Cue by Humana involved a team of <strong>four people<\/strong> taking only <strong>five week<\/strong> to get its first Apple Store approval. McKee says \u201cwe were told that we move like a real software company\u2014and it\u2019s starting to feel that way.\u201d<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6904\" src=\"https:\/\/www.altoros.com\/blog\/wp-content\/uploads\/2015\/06\/humana-use-case-for-cloud-foundry-cue-project.jpg\" alt=\"Humana use case for Cloud Foundry: The Cue project\" width=\"645\" height=\"365\" \/><\/p>\n<p>\u201cCloud Foundry is at the heart of what\u2019s enabled these kinds of fast deliveries,\u201d according to McKee. \u201cWe\u2019re able to do what would before mean filling out a web form, getting a litany of approvals, etc. Now we\u2019re enabled to do cf push and we\u2019re done.\u201d<\/p>\n<p>\u201cThere is no nonsense and we\u2019re able to deliver that value to our users in testing and production in a much more rapid fashion.\u201d<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6905\" src=\"https:\/\/www.altoros.com\/blog\/wp-content\/uploads\/2015\/06\/humana-use-case-for-cloud-foundry-agile-tools.jpg\" alt=\"Humana use case for Cloud Foundry: Agile tools\" width=\"650\" height=\"365\" \/><\/p>\n<p>\u201cThe end result is that it allows an empowerment of our inter-disciplinary product teams,\u201d says Melo. One feature, Pivotal Tracker, \u201cforces us to focus on one thing at a time in contrast to the previous approach which had separate tools for separate tasks. Now we can get to one tool that focuses on the product and not the project,\u201d he says.<\/p>\n<p>Melo adds, \u201cWe cannot over-emphasize the importance of Lean\/Agile development processes and a set of tools we have to disrupt the existing culture. We\u2019re looking to transform, and to be prepared to be healthier in every respect tomorrow.\u201d<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Related_videos\"><\/span>Related videos<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Here is the original video presented at the Cloud Foundry Summit 2015 in Santa Clara, CA.<\/p>\n<p><center><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/xL-icG1tfcA\" width=\"640\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/center><\/p>\n<p><center><iframe loading=\"lazy\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/0T4p5vA2cSM\" frameborder=\"0\" allowfullscreen><\/iframe><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>(Note: This use case is based on a presentation at the Cloud Foundry Summit 2015 in Santa Clara, CA by<br \/>\n and<br \/>\n from Humana.)<\/p>\n<p>Humana provides health insurance to more than 13 million people, from its headquarters in Louisville, KY. It is the highest-ranking firm in the Fortune 500 from [&#8230;]<\/p>\n","protected":false},"author":9,"featured_media":8710,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[26],"tags":[873,815,914,927,28],"class_list":["post-6899","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-use-cases","tag-cloud-native","tag-digital-transformation","tag-healthcare","tag-insurance","tag-pivotal-cf"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Humana Increases Response 10x with Cloud Foundry | Altoros<\/title>\n<meta name=\"description\" content=\"The large insurance company is developing a new family of mobile health management tools and creating a DevOps culture.\" \/>\n<meta name=\"robots\" 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